Supplier: Sync Grove Consulting · SSM 202103056789 · info@syncgrove.digital · +60-4-0000-1711
This policy applies to paid programming consulting — scoped projects and advisory engagements confirmed in writing. Proposed terms pending business confirmation; aligned with common Malaysian practice and the Consumer Protection Act 1999.
Eligibility
Refunds are considered when written notice is received within 7 calendar days of the engagement confirmation email or signed statement of work, whichever is earlier, provided that deliverable work for billed milestones has not yet started.
Non-refundable items
- Milestone or deposit amounts once work on that milestone has begun, including discovery workshops billed as a milestone.
- Third-party licence or infrastructure costs already procured on your behalf.
- Advisory hours already consumed and documented.
Partial refunds
If we terminate for reasons within our control before completing a milestone, we will refund fees for undelivered portions of that milestone. If you terminate after work has started, fees for completed work and committed third-party costs are due.
Process
Email info@syncgrove.digital with your name, agreement reference, and reason for the request. We respond within 5 business days with approval or an explanation.
Processing time
Approved refunds are returned via the original payment method within 14 business days unless banking rules require longer.
Cancellation and rescheduling
Discovery calls may be rescheduled with 24 hours’ notice. Missed calls without notice may count against prepaid advisory hours if applicable.
Consumer rights
Nothing here limits statutory rights under the Consumer Protection Act 1999, including access to the Tribunal for Consumer Claims for qualifying disputes up to RM 50,000.
Contact
Refund requests: info@syncgrove.digital or +60-4-0000-1711.